SHIPPING & TURNAROUND TIME
All domestic shipping is at a flat rate of $10.00.
Our handmade items such as bibs and headbands can have unto a 2 days turnaround our bigger handmade items such as muslin wraps, blankets and crocheted items etc can have a 2-7 day turnaround. We understand you are excited about your order, just as we are excited to make it. Every product is made to order with the outmost love and care. We aim to get your order to you as soon as possible, however peak periods such as Christmas and sale/promotions can affect these times.
RETURNS & EXCHANGES
If you change your mind, you are welcome to return or exchange items within 30 days of dispatch. Contact us via our ‘contact us’ page on the website to arrange a return or exchange. Please keep in mind that if we are not notified or your item is not returned within the 30 days of dispatch – your items will not be eligible for a refund or exchange. All returned postage is at the cost of the sender.
To be eligible for a return or exchange, your purchased product must be returned in the same condition you received it – unused, unwashed and in it’s original packaging. Personalised items cannot be returned unless faulty.
If you have received your item and it is faulty, we are truly sorry for the inconvenience. All faulty items need to be notified to us via hello@bilashbaby.com within 7 days of receiving products.
Once we have received your return, we will inspect the goods and organise an exchange or return of funds, minus the original shipping costs. You will be notified via email.
CONTACT US
Please check our FAQ for the most commonly asked questions. If you still need assistance please contact us on hello@bilashbaby.com
Diana & Regina xx